FAQS

1. How can I place an order?

Simply browse our collections, select your preferred item, choose the appropriate size and quantity, then proceed to checkout and complete your payment securely.

2. What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment methods available at checkout.

3. How long does order processing take?

Orders are typically processed within 1–2 business days after payment confirmation.

4. How long does shipping take?

Estimated delivery times:

Germany: 3–5 Business Days
Europe: 5–12 Business Days
International: 7–20 Business Days

Delivery times may vary depending on location and carrier conditions.

5. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email to monitor your shipment.

6. Can I change or cancel my order?

If your order has not yet been processed, please contact our support team as soon as possible. We will do our best to assist you.

7. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery with photos and your order number. We will review the issue and provide an appropriate solution.

8. Do you ship internationally?

Yes, Rovluxe ships to many countries worldwide. Shipping availability and rates are displayed at checkout.

9. Are customs duties and taxes included?

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the customer's responsibility.

10. How do I choose the correct size?

We recommend reviewing the size guide available on each product page before placing your order.

11. Is my payment information secure?

Yes. We use secure payment processing systems and industry-standard security measures to protect your information.

12. How can I contact customer support?

Our support team is available 24/7.

Email: info@rovluxe.shop

Phone: +49 4974 313240

Address: Marktstraße 44, Albstadt, 72458, Germany

13. What products does Rovluxe offer?

Rovluxe specializes in:

Formal Dresses
Sweatshirts
Shirt Dresses
Skirts

Designed for women who appreciate modern elegance, comfort, and timeless fashion.

14. What if my package is delayed?

Shipping delays can occasionally occur due to weather, customs clearance, or carrier issues. If your package is significantly delayed, please contact us for assistance.