Refund policy

Last Updated: June 9, 2026

At Rovluxe, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with a simple and transparent return and refund process.

Return Eligibility

To be eligible for a return:

Items must be returned within 14 days of delivery
Items must be unused, unworn, and in original condition
All original tags, packaging, and accessories must be included
Proof of purchase (order confirmation) is required

Non-Returnable Items

Certain items cannot be returned, including:

Items marked as final sale or clearance
Used, washed, or damaged items caused by the customer
Items returned without original packaging or tags

How to Request a Return

To initiate a return, please contact our support team:

Email: info@rovluxe.shop
Phone: +49 4974 313240

Please include:

Order number
Product details
Reason for return
Photos (if item is damaged or incorrect)

Our team will review your request and provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping service to ensure safe delivery
Rovluxe is not responsible for lost return shipments

Refund Process

Once your returned item is received and inspected:

You will be notified via email
Approved refunds will be processed to your original payment method
Refund processing time: 5–10 business days (depending on your bank or payment provider)

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos. We will offer a replacement, store credit, or full refund depending on the situation.