Shipping policy

Last Updated: June 9, 2026

At Rovluxe, we are committed to delivering your order safely and efficiently. Please review our shipping policy below for important information regarding order processing, shipping times, and delivery.

Order Processing

All orders are processed within 1–2 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During peak seasons or promotional periods, processing times may be slightly extended.

Shipping Times

Estimated delivery times:

Germany: 3–5 Business Days
Europe: 5–12 Business Days
International: 7–20 Business Days

Please note that delivery times are estimates and may vary depending on your location, customs procedures, weather conditions, or carrier delays.

Shipping Costs

Shipping fees are calculated at checkout based on the destination and shipping method selected.

Occasionally, Rovluxe may offer free shipping promotions. Any such offers will be clearly stated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information so you can monitor your shipment's progress.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Incorrect Address Information

Customers are responsible for providing accurate shipping information. Rovluxe is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.

Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact our support team as soon as possible. We will work with the shipping carrier to investigate and assist in resolving the issue.

Delivery Delays

While we strive to meet all estimated delivery times, Rovluxe is not responsible for delays caused by customs clearance, carrier disruptions, weather conditions, or other circumstances beyond our control.